• ESTABLISHED 26 YEARS
  • FREE DELIVERY (OVER £99)
  • 1 HOUR DELIVERY SLOTS BY TEXT & EMAIL

Customer Services

Fastfix is completely dedicated to your total satisfaction. One of the major reasons for our success is our total commitment to you our customers, and this is where we hope we can excel for you. If you have any questions or problems about our products then please contact us on the details below or why not telephone dedicated call centre. We are here to help you, so please call us on 0117 9551616. If you would like to contact us via email we will endeavour to respond within at least 24 hours to all problems and queries.

 

Our sales and customer service centre telephone times are as follows:-
Monday:- 8.00am - 5.30pm
Tuesday:- 8.00am - 5.30pm
Wednesday:- 8.00am - 5.30pm
Thursday:- 8.00am - 5.30pm
Friday:- 8.00am - 5.30pm
Saturday:- Closed
Sunday:- Closed

Our contact details:

Fastfix
Unit 4, Circuit 32
Easton Road
Bristol
BS5 0DB
Telephone: 0117 9551616
Fax: 0117 9551818
Email: [email protected]
Shipping & Delivery

We endeavour to deliver all orders on a next day basis, orders received before 3p.m. Monday to Friday will be delivered next day, orders received after 3p.m. on Friday will be dispatched the following Monday for delivery Tuesday, please note we do not open bank holidays or public holidays so these may delay deliveries.

If for any reason there is a problem dispatching your order we will always contact you as soon as possible with an explanation and delivery date and you will have the option to wait for your order or cancel and have an immediate refund. Please provide current contact details with you order so we can contact you should the need arise.

Privacy & Security

Fastfix do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:

a. Take and fulfill customer orders

b. Administer and enhance the site and service

c. Only disclose information to third-parties for goods delivery purposes

Returns

At Fastfix we want you to be pleased with your purchase, if for any reason you are not happy with your order you can return it for a full refund within 30 days of purchase, all we ask is that the item is returned to us in its original condition, unused and in its original packaging with all accessories and instructions. Return postage is the customers responsibility or we can arrange to have our couriers collect the item from you for a small cost that will be deducted from your refund. For customers wishing to return an item we recommend www.myhermes.co.uk who provide a cost effective and reliable service.

Ordering

To order an item please select it on our website and add it to your shopping basket then follow the checkout instructions to make your purchase, payment can be made with Visa or Mastercard credit or debit cards or by Paypal.

Payments

We use Sage Pay for our card transactions, Security is a priority and Sage Pay has the highest level of card data security (PCI DSS Level 1 compliant) so our customers can trade with peace of mind and shoppers are protected against fraud.