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Privacy Policy

Privacy Statement

This Privacy Statement explains in detail the types of personal data we may collect about you, how we’ll store and handle that data, and keep it safe.

Fastfix Bristol Limited have taken steps to ensure your data is kept safe. We do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, we have ensured that the third party will not disclose any of the details to any other third party.

Data Collection and how we use it
Data we collect, store and process Legal bases we rely on Our legitimate reasons
Fastfix Bristol Limited uses cookies to track your use on our website - Your consent
- Legitimate reasons
  • We use the information to store delivery addresses if the address book is used and to store your details if you selected the ‘remember me’ option
  • Data collected is also used to keep track of the contents of your shopping cart and to enhance the site and service to suit your needs
  • If you have turned on cookies and now wish to turn them off, you can do so by going to ‘Tools, Internet Options, Privacy’ and selecting to block cookies
Signing up to receive the latest emails and promotions. Data collected:
- Name
- Email Address
- Your consent
- Legitimate reasons
  • We will email you on a regular basis with our latest deals and offers
  • We may contact you using the information to check your data is accurate and up-to-date and also to make you aware of any changes to our privacy policy
Ordering with Fastfix Bristol Limited online. Data collected:
- Name
- Invoice Address
- Delivery Address
- Contact Number
- Email Address
- Paypal Email Address (if paying by Paypal)
- Contractual Obligations
- Legitimate reasons
  • We need to collect this information to process your order
  • We will pass your name, delivery address, email address and contact phone number to our courier company. Fastfix Bristol Limited takes steps to ensure that our courier company are compliant with EU date protection laws. The courier company will use your phone number to contact you with delivery updates
  • We will use your email address to keep you up to date with your order and to send you your invoice
  • If paying by Paypal, we will store your Paypal email address for fraud prevention purposes
Creating an account on our website. Data collected:
- Name
- Email Address
- VAT number (if required)
- We also keep an encrypted record of your password
- Legitimate reasons
  • For ease of ordering from our website in the future and to store previous orders
Protecting your personal data

Fastfix Bristol Limited will treat your data with the utmost care and take all appropriate steps to protect it. We have a number of security measures to provide a reasonable protection to your Personal Data against loss, misuse, unauthorised access, disclosure and alteration. These measures include:

  • Firewalls, data encryption and information access authorisation controls
  • Training of all staff to be aware and vigilant of possible fraud. We have a procedure for investigating and reporting fraud
  • Secure access to all transactional areas of our websites using ‘https’ technology

We use Sage Pay and Paypal as payment processing providers.

  • Sage Pay - Please see the ‘secure payments’ page of our website
  • Paypal- Please see Paypal’s privacy policy HERE
How long will we keep your personal data?

Whenever we collect or process your personal data, we’ll only keep it for as long as is necessary for the purpose for which it was collected.

At the end of that retention period, your data will either be deleted completely or anonymised, for example by aggregation with other data so that it can be used in a non-identifiable way for statistical analysis and business planning.

Who do we share your personal data with?

We sometimes share your personal data with trusted third parties.

  • Couriers
  • Payment service providers
  • IT companies who support our website and other business systems
  • HM Revenue & customs
  • Fraud prevention agencies
  • Regulators and other authorities

All of our trusted third parties only have access to the personal information needed to perform their functions. All third parties must use and process your data in accordance with this privacy policy and as permitted by EU data protection laws. If we stop using their services, any of your data held by them will either be deleted or rendered anonymous.

Accessing your personal data

You may view the information we hold for you by logging into your online accounts. You can edit and remove personal data in your account. You can also request your data by using our online contact form.

You have the right to question any information we hold about you that you think is inaccurate or incomplete. We may contact you from time to time to ensure that we hold the correct information about you.

Withdrawing consent

You have the right to remove our use of your personal data or ask us to delete, remove or stop using your personal information if there is no contractual or legal need for us to keep it. This is known as the ‘right to object’, ‘right to erasure’ or the ‘right to be forgotten’.

Changes

If we change our Privacy Policy we will update this page with the changes. For any significant changes we will use your email address to notify you of the changes so that you have the opportunity to remove your personal information if you do not agree with the changes.

Contact

For all queries regarding data protection, please contact:

Charlotte Shemeld

Tel: 0117 9551616

Email: [email protected]