Do I have an online account?
When you make an online purchase you have the option of creating an account using your email address and a password of your choice, if you choose this option your contact details will be saved for future purchases, you will also have the ability to view previous orders and print out copies of your VAT invoices. Should you forget your login details you can retrieve them and reset your password using the "forgot your password" link at our Customer Login Page.
Customers that use the "checkout as a guest" option do not have to register for an account but will not have their contact details saved for future purchases, nor will they be able to view previous orders or retrieve VAT invoices.
I can't log in to my online account / I have forgotten my password
Should you forget your login details you can retrieve them and reset your password using the "forgot your password" link at our Customer Login Page.
Customers that use the "checkout as a guest" option do not have to register for an account but will not be have their contact details saved for future purchases nor will they be able to view previous orders or retrieve VAT invoices.
I need a copy of my VAT invoice
If you placed your order while logged in as a customer you can retrieve copy VAT invoices from all your previous orders by logging in to your account at our Customer Login Page and selecting the relevant order from your order list.
If you placed your order as a guest or over the phone and require a copy invoice please email firstname.lastname@example.org with your name, order date and amount, we will normally respond by email within 2 working days.
Collecting or Viewing Products
Fastfix are an internet only business, collection from our premises or viewing products is not allowed. ALL orders must be delivered.
Fastfix offer free delivery on orders over £99 to mainland UK addresses (offshore and highland postcodes may have additional surcharges applied automatically when ordering).
Orders under £99 will be subject to a £6.95 delivery charge.
Deliveries to the following post codes will have an additional charge added at the time of ordering, this charge will be displayed in the checkout process and customers will have the option not to proceed with their order, AB, BT, FK, G83, GY, HS, IM, IV, JE, KA, KW, PA, PH, ZE.
We also offer several premium timed and Saturday delivery options, please see our delivery information page for more details of these services and costs.
Which couriers do you use?
We use DPD for almost all of our deliveries, DPD offer a first class courier service service with 98% of their deliveries to mainland UK addresses arriving the next day.
Larger items over 30kg or over 1.2m long are delivered by APC who specialise in larger bulk items.
Pallets are delivered by Palletways who operate No.1 pallet delivery network in the UK.
Can I have my order sent to a different delivery address?
Yes, we can deliver to different addresses other than the cardholder address, when you place your order enter the cardholder address in the relevant fields and select the "ship to different address" button and fill out the alternative delivery address fields. Due to the fact that we are dealing with high value items occasionally you may be asked to verify the alternative delivery address as part of our security rules that are in place to protect both ourselves and our customers.
If you make your purchase using PayPal as your payment method we can only deliver to the registered address, you can have different addresses registered in your PayPal account and select which one you would like your order delivered to at the time of purchase.
Can I track my order online?
Yes, once your order has been shipped by us and collected by DPD you will be emailed, and text via SMS your tracking details where you will be able to track it online at www.dpd.co.uk.
On the morning of your delivery DPD will email and text you a 1 hour delivery slot so that you know when the goods will arrive.
Do you offer special delivery services?
Yes, we offer premium delivery services which are available at an extra cost, these include next working day before 12 o'clock, next day before 10:30, Saturday delivery and Saturday before 12.
Please see our delivery information page for more details of these services and costs.
Do my goods need to be signed for?
DPD will not leave your item without a signature, if you are not home when they attempt to make delivery they will leave a card explaining that they attempted delivery and will try again the next day, if they cannot make a successful delivery after 3 attempts the goods will be returned to us and we will refund your order.
DPD have options for alternative deliveries if you are not going to be home such as "leave with neighbour" and "leave in safe place" which you can select by responding to your email or text message.
With DPD Pickup you can choose to have your order delivered to the nearest DPD pickup point if it is not going to be convenient have it delivered to your home, an "in-flight" option is now available via text and email to divert your delivery to a local DPD Pickup point.